Privacy Policy:

Protecting Our Customers
YOUR PRIVACY RIGHTS AS A CENTER FOR LEADERSHIP STUDIES, INC. CUSTOMER

As a customer of The Center for Leadership Studies, Inc., you are entitled to know how we handle and use the personal information about you that we receive. We consider our treatment of such information to be a part of the trust you place in us by using our training programs and products. While we cannot cover every situation where your personal information may be affected, we have included here those that you are likely to be most interested in.


Information We Collect
Personally Identifiable Information - In providing services to you, we obtain certain “personally identifiable information”; that is, information that identifies you individually. Personally identifiable information may include your: name, service address, billing address, telephone numbers, user IDs, passwords, email addresses, correspondence and communications records. We maintain customer information concerning credit, billing and payment. In providing our services, we may also collect information about your video equipment, computer hardware and software, modems, routers, settings and other preferences to aid in customer support.

It is our policy to collect only the personal information needed to provide the services we offer with the quality you desire and deserve. It is also our policy to retain that information only as long as needed for our business purposes or as the law may require.
We sometimes collect personally identifiable information from customers for special reasons, such as in surveys or registering at our Web sites. In these instances, you will be notified before it is collected, told how it will be used and may elect not to participate.

Use and Sharing
Use Policy – We consider the personally identifiable information we receive about you to be confidential, and it is our policy to use it only in providing our training programs - from sales and implementation, to operations, administration, advertising, marketing, support, communications with you, billing, collection and in other ways related to our services. We may also use such information in dealing with copyright violations, fraud and unauthorized use of our products and services. The Center for Leadership Studies, Inc. may associate personal account information with data from third parties about you or similar persons to better predict your product and service preferences for use in programming, advertising transactions and to market our services to you.

We use aggregate information about our customers and their usage for a variety of purposes. Such aggregate information does not identify individual customers. We may share such aggregate and related demographic information with third parties.

Retention Policy – The Center for Leadership Studies, Inc. may retain personal customer information in its regular business records as long as you are a customer or until no longer needed for business or legal purposes. Our security measures for this information are discussed below.

Sharing Policy –It is our overall policy not to disclose to others outside of The Center for Leadership Studies, Inc. and our affiliates, vendors and business partners any personally identifiable information about our customers without their prior written or electronic consent. We do not sell or provide your personal information to parties unconnected with the services we provide without your permission. Nevertheless, because the law permits us to do so, you have the right to notify us if you would like to opt out of any such lists. You may tell us by writing to the return address on this notice. You can use the same method if you prefer not to receive certain types of marketing contacts from us. However, we encourage you to remain on our list so we may continue to provide you with information on our latest marketing and product specials.

Special Exceptions - We reserve the right to disclose personally identifiable information in our possession if we have a good faith belief that it is necessary to: (1) comply with the law or legal process served on us; (2) protect and defend our rights or property or those of others; (3) respond to fraud, abuse or unauthorized reception; (4) act in an emergency to protect your safety or that of another. We may also share information if we sell or transfer all or a portion of our business operations, merge or combine with another organization.

Third Parties - The Center for Leadership Studies, Inc. sometimes uses affiliates, vendors or third party partners in providing our services and may provide personally identifiable information about customers for such purposes. In providing such information, we require that the outside party maintain at least the same level of confidentiality that we maintain for such information. In addition, any use by the vendor or third party may not exceed that needed to provide its service. If you become a customer of a third party directly, you should review its privacy policy, as it may differ from ours.


Internet Security
Taking Proper Precautions - Maintaining the security of your personal computer is an important part of protecting your own privacy and of helping us protect our network and our customers’ service. You should use and update regularly your antivirus software, firewall and your operating system to prevent unauthorized access by others and harm from various forms of viruses. Persons with questionable intent may use the Internet or email to pose as someone you trust or do business with. You should always be sure whom you are dealing with before responding with personal information. To avoid all these and other forms of attacks, we encourage you to visit our website at http://updates.the Center for Leadership Studies, Inc..com/cgi-bin3/DM/y/hjNl0EfP580MW102uG0Es or the Federal Trade Commission (“FTC”) at http://updates.the Center for Leadership Studies, Inc..com/cgi-bin3/DM/y/hjNl0EfP580MW10BKzI0EW for updates and tips on protecting yourself. The Center for Leadership Studies, Inc. or its Abuse/Customer Security Department may take protective action related to your service or contact you directly with information from time-to-time to help with this effort.

While we take reasonable steps to protect your services, we highly recommend that you regularly change your login password, using hard-to-guess combinations of numbers and letters. By using better passwords, you can help prevent unauthorized users from guessing your password and accessing your information.

Once your communications leave our network and enter the public Internet, it is possible for them to be accessed or intercepted by third parties or other Internet service providers over which we do not have control. Moreover, since we cannot control Web sites or Internet services operated by third parties, we recommend that you review the terms of service and privacy policies of those Web sites and services.

Internet Information – Current law provides that personal account and other information concerning use of our high speed Internet services may be subpoenaed by governmental entities. In such cases, you may not be entitled to notice of such a request. The content of Internet communications may not generally be sought through use of a subpoena. The law does permit us to disclose to law enforcement, voluntarily and without prior notice, customer information, including the contents of communications, if we reasonably believe that an emergency involving immediate danger of death or serious physical injury requires such disclosure without delay.

Security of Information
We protect personally identifiable information found in our most sensitive databases in encrypted formats within controlled and secure environments with restricted access. While we attempt to ensure the integrity and security of our network and computer systems, we cannot guarantee that our security measures will prevent unauthorized access.